The challenge of choosing the right present for birthdays, family celebrations or special holidays may be anxiety-inducing for some – but online gifting service Lilou is here to show that it doesn’t have to be. The newly launched business is run by two sisters who wanted to make giving the perfect gift as easy as a click away. After you’ve chosen your item(s) or one of the curated gift boxes from their website, they wrap it up beautifully and deliver it straight to the lucky recipient’s door. Pretty savvy, right? We caught up with Lilou sisters Juanelle and Christelle to find out more.
How did Lilou come about?
As sisters, we share a lot of the same hobbies and interests, and giving thoughtful gifts has always been something we enjoy. From a young age, our beautiful mom instilled in us the values of gratitude and generosity, and Lilou has given us the opportunity to pursue these values every day. Seeing the kind words and thoughtful gifts being exchanged between family and friends is definitely one of the most rewarding parts of our job and we wouldn’t have it any other way.
How do you go about sourcing your products?
A lot of thought and effort goes into sourcing the products on our site, but we try to stick to two main criteria. We want to keep Lilou centred on high-quality merchandise that is exclusive and unique, but we also aim to introduce our customers to products that they wouldn’t find at the mall. To achieve this, we’ve partnered with some amazing local businesses to source a range of small-batch products that are guaranteed to impress.
What makes your gifting service extra-special?
All of our gift boxes are handmade and include a curated selection of tasteful products, wrapped and ready to be delivered. Customers also have the option of creating their own gift box if they have something specific in mind. Once they’ve sent us their selection of products via email, they can sit back and let us do the rest. We take care of everything from the ribbons, packaging and handwritten, personalised notes to nationwide courier delivery. We’ve gone to great lengths to make gift-giving as easy as possible, while keeping it thoughtful and classy.
Customers who do their gift shopping at Lilou realise that it’s not all about our products, but our service as well. Along with taking care of all the little details, we enjoy getting to know our customers and advising them on what to buy for their loved ones. Our service has become especially popular with men who aren’t sure what to get for their wife or girlfriend. They usually come to us not knowing where to start, but we quickly point them in the right direction.
With V-Day just around the corner, do you have any tips?
This Valentine’s Day we would suggest giving your lovely lady the Lavish Gift Box. It’s feminine and sophisticated and includes two of our most popular products: chocolate-coated almond roca and a beautiful, handmade sterling silver necklace. Pair that with a bouquet of roses and your Valentine will be swept off her feet.
Future plans for the business?
Lilou is a new start-up, but we’ve got big plans! As gift-giving is at the core of our business, one of our main goals for the future is to establish a scholarship for deserving students who are struggling financially. We’d like to do this by donating a percentage of our own profits, as well as setting up a page on our website where donors will be able to make financial contributions to our scholarship trust.
For more info, visit lilou.co.za